Digital technology has the power to transform the lives of customers who need additional help – people who may be vulnerable as a result of their physical or mental health, because they are very young or very old, or because they are in financial hardship. Digital technology allows us to offer them accurate billing. It enables us to keep track of their use of essential services so we can reach […]

The European electricity industry is committed to invest in clean power generation and transition-enabling solutions, reduce emissions and actively pursue efforts to become carbon-neutral well before mid-century. Digital innovation will be instrumental in achieving this goal, as it is playing an increasingly important role in the ongoing transformation of the European power sector. The digital evolution of the power sector is steadily building more efficient, secure and sustainable electricity systems […]

Japan’s electricity business now faces some trends and challenges that lead to inevitable and irreversible transformation. These are Deregulation, ecentralization, Decarbonization, Digitalization, and Depopulation. They can be called five Ds. Among these, Japan will be the first nation that faces the challenge of Depopulation, unless it changes its immigrant policy drastically. TEPCO Research Institute calls the future electricity business led through these 5Ds Utility 3.0. Utility 1.0 is an electricity […]

Energy utilities across the world have traditionally focused on their assets – generation and networks – rather than their customers.  The concept of ‘outsourcing of production’ which is prevalent in most manufacturing industries has never really taken root in the electricity sector.  The marketing of energy to customers has tended to focus on price rather than the differentiated and consumer-centric approach that most other mass-market industries have adopted.  Electricity, the […]